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No, we do not store any health information.
For the purposes of delivery we require the name and address of the recipient.
Data is encrypted while in the databases and during transport to and from the portal for display.
This compiles with privacy requirements. Learn more on the Office of the Privacy Commissioner of Canada’s website.
Delivery information is stored on servers in Canada.
We require the recipient name and address. We may also require one or more tracking codes that you assign to each delivery.
During a delivery the following information will be collected:
The pharmacy is able to see:
If there is no answer at the destination address, the address was incorrect, or insufficient information was provided then the delivery will be returned to the pharmacy.
The reason for delivery will be available to the pharmacy through the portal.
Yes, we comply with requirements from the Ontario College of Pharmacists.
Our platform tracks, collects, and provides required information on who received each delivery. Our couriers ensure that packages are kept safe in transit and reach the intended recipient as directed by the pharmacy.
Yes, we do offer out of schedule delivery for emergency situations as needed through the portal. A courier will be dispatched and available as soon as possible. Deliveries are completed as soon as possible dependent upon traffic and weather conditions.
Scheduled delivery is a cost-effective option that allows you to have multiple deliveries made at the same time each day. A minimum of 5 packages are recommended to take advantage scheduled delivery; if you happen to have fewer than 5 packages periodically we’ll still come by and make the deliveries.
Higher volume pharmacies can elect to have multiple delivery pickup times each day for morning, afternoon, and evening deliveries.
Scheduled deliveries are intended for same day delivery. Deliveries are typically made within 1 to 3 hours from the time of pickup from the pharmacy.
Yes, we offer temperature controlled delivery.
Payment on delivery can be collected from recipients from both credit cards and debit cards.
Yes, we offer weekend delivery options with one or multiple pickup times depending upon delivery volume.
Yes, we offer morning delivery starting as early as 8 am.
Yes, we offer evening delivery with pickup available as late as two hours before pharmacy closing time. This allows us time to return any prescriptions that could not be delivered.